Our Package Return Policy
If you are not happy with your purchase, usually, you may return the merchandise to the merchant. There may be several reasons you may want to return the merchandise:
- The merchandise is damaged
- The merchandise is different from what you ordered (different size, color, model, etc.)
- The merchandise is restricted or prohibited from exporting from the USA
- You changed your mind and want to return the goods back to the merchant
You are not allowed to return the package to anybody other than the merchant you have purchased from. But you may ask us to ship the package to another US shipping address.
If you decided to return the package to the merchant, we recommend that you start with checking the return policy on the merchant’s website. Depending on the return policy you may have several options.
Usually, the merchant accepts return within a certain period of time especially if the item is damaged or what was sent was different than what was originally ordered.
1.0. The merchant provides the return shipping label.
This means that the merchant accepts return and pays for return shipping. In this case, you have to generate the return shipping label on the merchant website or ask the seller to send it to you.
1.1. Once you receive a return shipping label from the merchant, please click Extra options in your Shipping Storm account and select Package return with a shipping label. The cost of processing Package return with shipping label is $5. In comment box of the special request please remember to attach the return shipping label.
1.2. If you need a partial package return, go to Extra options choose Partial package return with a shipping label. This special request costs $5 plus $2 per each item to be returned. In the comment box attach the return shipping label and please specify exactly which items are being returned.
2.0. If you generate your own return shipping label.
If the merchant accepts returns but doesn't pay for return shipping, you will need to generate your own return shipping label.
You will need to find the return shipping address and whether or not you need a Return Authorization Number. Usually, this information is available on the Return policy page of the merchant's website. If not, please email Customer Service or Customer Relation's at the merchant's address and ask them to clarify their return shipping process, along with the address and whether any other specific and/or special information is needed.
Next, log in to your online Shipping Storm client area and click on Package return with the shipping label and attach the return shipping label in the comment box.
2.2. If you choose Partial package return with shipping label please remember to add descriptions of items to be returned.
3.0. Shipping Storm manager generates the return shipping label for you.
If you are unable or don't want to generate the return shipping label, we may be able to help you.
3.1. Go to Extra Options, select Package return without shipping label and specify the return shipping address in the comment box. You will be charged a $10 plus postage fee. Once our managers calculate the postage fee, you will receive the email notification and have to top up your balance.
3.2. If you want to return part of the package, go to Extra Options and select Partial package return without a shipping label. Remember to enter the return shipping address and items which should be returned in the comment box. You will be charged $10 plus $2 per each item to be returned plus the postage fee. Once our managers calculate the postage fee, you will receive the email notification and have to top up your balance.