Rules and Policies

Our Package Return Policy

January 03, 2019

Customers may return packages to the merchant under certain circumstances: 

  • The merchandise is damaged.
  • The merchandise is different than what you ordered (different size, color,
  • model, etc.)
  • The merchandise is restricted or prohibited from exporting from the USA.
  • You changed your mind and want to return the order back to the merchant. 

Customers are not allowed to return package to anybody other than the merchant or ship package to the USA shipping address.

If you decided to return the package to the merchant, we recommend that you start with checking the return policy on the merchant’s website. Depending on the return policy you may have several options.

Usually the merchant accepts return within a certain period of time especially if item is damaged or what was sent was different than what was originally ordered.

1.0. The merchant provides the return shipping label.

This means that the merchant accepts return and pays for return shipping. In this case you have to generate the return shipping label on the merchant website or ask the seller to send it to you. 

1.1. Once you receive a return shipping label from the merchant, please click Extra options and select Package return with shipping label. The cost of processing Package return with shipping label is $5. In comment box of the special request please remember to attach the return shipping label.

1.2. If you need a partial package return, go to Extra options choose Partial package return with shipping label. This special request costs $5 plus $2 per each item to be returned. In comment box attach the return shipping label and please specify exactly which items are being returned.

2.0. If you generate your own return shipping label.

If the merchant accepts returns but doesn't pay for return shipping, you will need to generate your own return shipping label.

You will need to find the return shipping address and whether or not you need a Return Authorization Number. Usually this information is available on the Return policy page of the merchant's website. If not, please email Customer Service or Customer Relation's at the merchant's address and ask them to clarify their return shipping process, along with the address and whether any other specific, and/or special information is needed.

2.1. Once you have a return shipping address, go to the USPS or FedEx website to generate the return shipping label.

Next, login to your online Shipping Storm client area and click on Package return with shipping label and attach the return shipping label in comment box.

2.2. If you choose Partial package return with shipping label please remember to add descriptions of items to be returned.

3.0. Shipping Storm manager generates the return shipping label for you.

If you are unable or don't want to generate the return shipping label, we may be able to help you.

3.1. Go to Extra Options, select Package return without shipping label and specify the return shipping address in the comment box. You will be changed $10 plus postage fee. Once our managers calculate the postage fee, you will receive the email notification and have to top up your balance.

3.2. If you want to return part of the package, go to Extra Options and select Partial package return without shipping label. Remember to enter the return shipping address and items which should be returned in the comment box. You will be changed $10 plus $2 per each item to be returned plus postage fee. Once our managers calculate the postage fee, you will receive the email notification and have to top up your balance.

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